Terms and conditions

1. Operator

Dominik Sikora, company ID 08708177, registered at Návsí 937, 739 92 Návsí, Czech Republic. Registered in the Trade Register. E-mail info@bradka.cz, web bradka.cz.

Branches:

• U Viktorie 2919/6, 130 00 Prague 3-Žižkov;
• Jablunkovská 704, 739 61 Třinec;
• 1. máje 245, 739 61 Třinec.

2. Services and bookings

• You book online through Noona or Reservio, depending on the branch, or in person at the salon.
• The price of a service follows the branch price list and the barber’s level valid on the day of your visit. You will find the price list on each branch page.
• Cancelling or moving a booking follows the terms of the barber you are booked with. Each barber manages their own bookings in the booking system.
• If you are running late, your barber decides under their own terms whether to shorten the service or move your appointment.

3. Sale of products

• We sell BRADKA products at our branches. Prices on the website are for information; the price in the salon on the day of purchase applies.
• In Prague you can pay by card, by QR code or in cash; in Třinec by QR code or in cash.
• The purchase contract is concluded when you pay for the goods at the branch. The statutory right to withdraw within 14 days applies only to distance purchases, so it does not arise for purchases in a salon.

4. Complaints

• We are liable for defects of goods for 24 months from delivery.
• You can make a complaint at any branch or by e-mail to info@bradka.cz. We will confirm when you made it, what the complaint is about and which remedy you ask for.
• We decide on a complaint immediately, in complex cases within 3 working days. We settle it within 30 days of the complaint at the latest.
• Depending on the defect, you can ask for a replacement, a repair, a reasonable discount, or withdraw from the contract.
• There is no right arising from defective performance for a defect you knew about at the time of purchase or caused yourself.

5. Out-of-court dispute resolution

Consumer disputes can be resolved out of court at the Czech Trade Inspection Authority, Štěpánská 567/15, 120 00 Prague 2, adr.coi.cz. Consumer protection is supervised by the Czech Trade Inspection Authority, trade licensing by the competent Trade Licensing Office.

6. Personal data

How we handle personal data is described in our Privacy policy.

7. Final provisions

These terms are governed by Czech law, in particular the Civil Code and Act No. 634/1992 Coll. on consumer protection. We may change these terms. The version in force on the day of your visit or purchase always applies.